6 months ago

We’re Hiring

3 Mills Studios is looking for a new Client and Sales Executive. If you’re interested, you can apply here.

Job Title:                     Client & Sales Executive

Location:                     3 Mills Studios

Working Hours:          37.5 hours per week – (09:00 – 17:30)

Reporting to:               Head of Sales & Marketing

Overall Purpose of Job:

You will play a key role in the success of one of the UK’s leading film, TV and theatre rehearsal studios.

Reporting to the Head of Sales & Marketing, you will be client facing and responsible for a variety of tasks related to income generation, administration and client relationship development, liaising with operations, accounts and all other departments. Your role will include but not be limited to:

 

  • Dealing with enquiries from new and existing clients
  • Beginning to end management of client booking and occupation
  • Proactively establishing, developing and maintaining client relationships and developing new business
  • Liaising with all departments to ensure a smooth client experience at 3 Mills Studios
  • Responsibility for contributing to, updating and maintaining the Studio Bookings System
  • Ensuring the accurate completion of any necessary administration relating to bookings and maintaining customer relations
  • Support the Head of Sales & Marketing in the production and delivery of key reports where required

 

Main Duties and Responsibilities

Main duties to include but not limited to:

Sales and Bookings:

  • Beginning to end management of client booking and occupation including;
    • Responding to new business enquiries
    • Conduct client tours of Studio facilities
    • Provision of quotes for new business
    • Negotiation of costs/prices and payment plans for client occupation
    • Liaise with accounts dept. in client related matters
  • Liaise with all departments; Operations, Accounts, Marketing, Management, to ensure a first class client experience
  • Providing an exceptionally high standard of customer services within a busy, challenging and dynamic working environment
  • Deal with complaints

Client Relationship Management and New Business Generation;

  • Account management of key Studios clients
  • Proactively build and develop relationships within the Studios key target markets
  • Seek out and identify new business opportunities
  • Attend industry events and activities as required, including out of business hours

Administration:

  • Contribute to, update and maintain studio bookings system
  • Ensure the timely and accurate production of all necessary documentation relating to studio use and bookings for each studio client, e.g. Studio use Agreement, Health and Safety, Invoicing etc
  • Support the Head of Sales & Marketing in the production and delivery of key reports where required

Operations:

  •  Liaise with Operations (Maintenance, IT, Client Services, etc) on all aspects of client occupation and report facility issues which affect occupation

Any other reasonable task as requested by management

Career Experience Required

  • 2 years+ experience in a similar role
  • Experience or knowledge of the Film, TV, Theatrical industries preferred but not essential

Aptitudes/Skills Required

  • The experience, ability and enthusiasm to make and maintain contacts in the creative industries
  • Dedicated, proactive sales professional with experience of a sales environment
  • Highly organised
  • Excellent written and verbal communication skills
  • Able to cope with multiple, conflicting priorities under pressure
  • Able to multi task and still deliver a top quality service
  • Ability to work well as part of a small team
  • An understanding of the Film, TV, Theatrical production process
  • Attention to detail
  • Microsoft Office